Rapix Connect Accessibility Statement

Date of publication: 2025-09-20

Next review: Annual

Introduction

This accessibility statement applies to the Rapix Connect web and mobile applications. Rapix Connect is committed to ensuring digital accessibility for GP surgeries and community pharmacies. We are continually improving the user experience for everyone and working towards compliance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

Compliance Status

Rapix Connect is currently partially compliant with WCAG 2.1 Level AA. This means that some parts of the product do not fully meet the accessibility standard. We have implemented responsive layouts across devices, alt text for images, and partial keyboard navigability. High contrast text and full keyboard navigation are on the roadmap. Formal accessibility testing against WCAG 2.1 Level AA is planned as part of our user acceptance testing (UAT) process.

Non-accessible Content

The following aspects of Rapix Connect are not yet fully accessible:

  • High contrast text – work in progress.
  • Full keyboard navigability – work in progress.
  • Formal screen reader testing – scheduled as part of future accessibility testing.

We are actively working to resolve these issues.

Preparation of this Statement

This statement was prepared on 2025-09-20. It will be reviewed annually or sooner if there are significant changes to the product or accessibility standards.

Feedback and Contact Information

If you experience any difficulty accessing Rapix Connect, or if you need information in a different format (such as accessible PDF, large print, easy read, audio recording or braille), please contact us:

Email: hello@rapixconnect.com

We aim to respond to all accessibility-related requests within 10 working days.

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS).